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1-Click BackupOn-Device Face DetectionSmart Documents ClassificationZero Knowledge Encryption ZoneFuture Sync

Help & Getting Started

Everything you need to master 1-Click backup, AI People albums, Smart Documents, and Future Sync.

  1. 1

    Open never-delete (Web & Mobile)

    Launch never-delete in your browser at dashboard.never-delete.app or via our native mobile apps.

  2. 2

    Create an account or sign in

    Sign up with email OTP verification or use 1-tap Continue with Google for instant secure access.

  3. 3

    Choose your storage plan

    Select from 50 GB to 2 TB plans with instant pro-rata upgrades and annual 20% savings.

  4. 4

    1-Click Auto Backup

    Tap backup once. The background dock uploads photos, 4K videos, and files with SHA-256 deduplication and pause/resume.

  5. 5

    Explore AI People & Smart Documents

    Browse memories automatically grouped by person with on-device face ML, and find receipts, IDs, and tax documents in Smart Documents Explorer.

  6. 6

    Configure Future Sync & Encrypted Zone

    Set your dead man's switch nominee inactivity timer (e.g. 6 months) for digital legacy handoff, and lock sensitive records in your passphrase-protected Encrypted Zone.

Open your vault dashboard

Access your vault, 1-click backup dock, people gallery, and document categorization directly in your browser or mobile app.

Open Web Dashboard

Frequently Asked Questions

Answers to common setup, security, and recovery questions.

When you trigger 1-Click Backup, files are added to a resilient background queue that chunks large files and computes SHA-256 hashes to avoid re-uploading duplicate media. You can pause or resume anytime.

Direct Customer Support

Human support · 1–2 business days response

Need help with accounts, storage quotas, uploads, or billing? Email us at support@mail.never-delete.app. Signed-in users can also open Profile → Contact support in the app.